Total Quality Management

This course is intended for employers and employees that wish to develop an in depth understanding of the importance of quality as a strategy for continuous improvement in business performance through the study of philosophies, tools, systems and techniques associated with Total Quality Management. This course will allow you to explore the potential of the statistical approaches and decision making techniques  for evidence based TQM, and identify a number of areas where such approaches and models can be applied for effective decisions making and TQM. This course will discuss how TQM and the implementation of associated tools and techniques can lead to improved business performance.